This is What “Thinking Different” {and Southern} About Business Looks Like: Southern Airways Express

Doing business different

Image by Ladyheart

Around these here parts, we love to preach doing things your own quirky way in business. (And by “we,” I mean me.)

And we love it when we read about a company that bucks the system, says a big ol’ F.U. to “business as usual,” and follows a decidedly different path entirely of its own idiosyncratic making.

And we especially love it when that company proves you don’t have to follow boring old canned ways of doing things to succeed in business.

Southern Airways Express is that company.

My cousins over at The Bitter Southerner recently featured Southern Airways in a story on their site called Fly Me to the Gulf: How a Gang of Tennessee and Mississippi Entrepreneurs Is Bringing a Little Southern Hospitality (and Some Dignity) Back to Air Travel, written by Richard Murff, with photos by Matthew Jones.

Now this sounds like an airline I want to fly:

So abnormal, sensible and human is the team behind the startup that they just might have saved air travel from the savage jaws of awfulness and made it fun again. Its model — short-haul flights of less than 10 passengers — avoids the Transportation Security Administration policies of treating all passengers like refugees; reduces check-in to a pleasant 20 minutes; makes actual airtime comfortable, even sociable; and has no baggage-claim system to send all your clothes to Anaheim for the weekend. It does this, generally, for less money than the major carriers.”

And while things are good now, the startup had to overcome naysayers and dream stealers and a small-minded consensus among the major airlines that their model was impossible.

But guess what? They made it work.

Here’s COO Keith Sisson:

“Look, we aren’t geniuses here,” Sisson said. “We just did it the way that we’d like to see it done. It doesn’t even cost anymore to do it right; it’s just a little more trouble. You actually have to care.”

And that’s what it boils down to, doesn’t it?

You actually have to care.

And by caring, they’ve carved out a competitive advantage.

They’ve done something I talk about ad nauseum around here: they’ve found a way to stand out in a saturated market — simply by caring, by doing things right.

Love that.

Find out more about how Southern Airways Express is doing business different over here:

Fly Me to the Gulf: How a Gang of Tennessee and Mississippi Entrepreneurs Is Bringing a Little Southern Hospitality (and Some Dignity) Back to Air Travel

 

(By the way, even if you’re not interested in this particular article, but looking for some damn good writing nevertheless, you should high-tail it over to The Bitter Southerner. You won’t find better writing anywhere. Their drool-worthy site is full of insightful essays, beautiful images and new ways to think about what it means to live in the South in this day and age. This is hands-down my favorite website on the whole dang Internet, period. I love it to the moon and back.)

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