From Full of Excuses and Failing in Business to Self-Made Multi-Millionaire: How a Dead Broke Carpet Cleaner Turned It All Around Using the Power of Copywriting and Direct-Response Marketing

Why is it that we so often stubbornly resist what turns out to be the most life-changing advice about achieving business success from those who’ve been there, done that, and know a thing or two, and refuse to do the one thing that might change things for the better and get us to the point of actual traction in our business?

The thing that might transform a wheezing, sickly, underperforming business from breathing its last dying breath into a revenue-generating, full-time income-producing thing of beauty we can be proud of? A business where the number of email subscribers, new client inquiries, and yes, sales, actually increases consistently?

I’d wager fear of the unknown and the natural tendency to avoid discomfort is probably right up there at the top of the list, wouldn’t you?

The trouble is, we often let this fear and avoidance dynamic keep us stuck inside our wretched comfort zones, where dreams go to die, all the while banging our heads against a wall, expecting something to change even as we won’t, as we go on doing the same ineffective thing day in and day out to get our business to grow.

Sometimes even to the point where the business withers and dies, and we have to – gasp – go back to work for “the man.” Oh, the horror!

Granted, not everyone reading this is in that position.

But plenty of business owners are – gravitating by default to the familiar and comfortable when it comes to marketing and selling, instead of doing something that might be uncomfortable, yet will yield far greater results.

Well, listen up as I tell you a story about a dead broke carpet cleaner who was failing miserably in his business until he discovered the power of copywriting and direct response marketing, then used this knowledge to turn things around.

And turn things around he surely did, going from flat broke and on the verge of giving up, to charging $25,000 per half day for his consulting services, and hanging out with the likes of people like Sir Richard Branson, Bill Gates and Bill Clinton.

Joe Polish is the guy.

As a lifelong student of marketing and copywriting, I’m always on the hunt for people in the copywriting field who are more – and I mean WAY more – knowledgeable and successful than I am, so I can soak up their wisdom and apply it to my business where it makes sense. Joe Polish is one of those people.

Polish is the Founder and President of Piranha Marketing Inc., founder of the Genius Network Mastermind, and co-founder of a highly popular free weekly podcast on iTunes called I Love Marketing. After creating mega-success in his carpet cleaning business, he went on to teach what he learned about marketing to others in that industry, then created a highly profitable marketing consulting business.

But once upon a time, before the accolades, the successes and the abundant income, he was that practically bankrupt carpet cleaner.

Joe’s Story

You can check out Joe’s full story in his own words here, but in a nutshell, when he was in his early twenties and struggling in his carpet cleaning business, as in, on the verge of bankruptcy, dead broke and living on credit cards struggling, he got invited on a weekend trip that would change the course of his life forever.

On this jet-ski trip to the lake with his buddies, Joe met and struck up a conversation with the multimillionaire real estate investor who owned the jet skis, a man he rightly assumed he could learn a thing or two from. He told the guy about his carpet cleaning business and how poorly it was doing. He shared that he was thinking about getting into another, more lucrative kind of business. He asked the multimillionaire for recommendations for what kind of business he could get into where he could make more money.

The multimillionaire asked him, “Are there people in your industry making money?”

Joe replied that yes indeed there were, and that a few of those companies were even making over a million bucks a year. But he said those companies had an advantage, because they’d been around for years, and had lots of employees and were well-established in the market, with name recognition that he couldn’t compete with as a newbie.

After listening to these and many other excuses Joe made for why he wasn’t successful, the multimillionaire said to him, “If there are other people in your industry doing well and making money and you’re not, there’s nothing wrong with your business, there’s something wrong with you.”

He told Joe he sounded like one of those people who think “the grass is always greener on the other side,” and that going into a new business wasn’t the answer. What he really needed to do was learn and apply fundamental business principles to his current business to make it work, said the multimillionaire.

In Which Our Hero Makes a Very Wise Decision

Our hero Joe takes this advice to heart, and decides he will do whatever is in his power to make his business successful, “or die trying,” as he said.

Cut to advertising and marketing. Except, instead of using traditional image-based or brand advertising, which essentially attempts to create a positive feeling or image around a product or company and build awareness of the brand – think car commercials and fancy perfume ads, for example – Joe decides to use the timeless, proven principles of direct response marketing, which have been working like gangbusters for nearly every kind of business, company and cause for over a hundred years, thank you very much. 

What exactly is direct response marketing you ask, and how does it differ from image and brand advertising?

Unlike brand advertising, which seeks to raise awareness, direct response marketing’s goal is to stimulate an immediate response or action, via print (yes, still!) or web communications. So on the web, that could mean things like getting someone to sign up for your email list, call you for an appointment, set up a free consult, reach out for more information about your products or services, or make a purchase of said products and services.

Direct response marketing works because, as Joe says, “it educates, motivates, and calls your consumers to take action.” (Unlike the Jeep commercial that leaves you full of daydreams about the rugged and adventurous life you might lead if you owned the latest version of the Grand Cherokee, but doesn’t provide a mechanism that allows you to take immediate action.)

And the thing that makes direct response marketing work its wonders? Persuasive writing – copywriting – writing meant to encourage action.

According to AWAI (American Writers and Artists Inc., where I got some fabulous copywriting training):

Unlike news or editorial writing, copywriting is all about getting the reader to take action. That action might be to purchase, opt-in, or engage with a product, service, or company.

But back to our hero . . .

Joe was determined to make his business a success and willing to try direct response marketing to get there. As a result, he went from grossing $2100 per month to grossing $12,300 per month, in just 6 short months. Within a year, he had turned his carpet-cleaning business into a six-figure business.

He began a second business teaching others in his industry the direct response marketing techniques that helped him go from dead broke to six-figure success. He eventually sold the carpet-cleaning business and now generates millions in revenue from his marketing training business.

All because he got out of his comfort zone, stopped complaining about what wasn’t working and opened himself up to something that did, and took action by applying what he learned.

But Will This Work for Me?

Now, you can do “image advertising” or a “brand awareness” campaign if you want to, there’s nothing wrong with that, but just know that it might take months and months to see any kind of traction from your efforts.

Whereas with direct response marketing & effective copywriting, you can create web copy and other communications today that get potential clients and customers reaching out to you tomorrow.

I encourage you to read Joe’s story here, where you’ll learn a lot more about what direct response marketing is and how to apply it, if you’re interested. At the end of his story, Joe shares four proven strategies for marketing your business that worked incredibly well for him and over 6300 business owners in his industry.

And before you go thinking, “But I don’t own a carpet cleaning business, those strategies won’t work for me,” or, “I’m not comfortable using ‘aggressive’ marketing tactics,” keep in mind what I said earlier: the timeless, proven principles of direct response marketing have been working like gangbusters for nearly every kind of business, company and cause for over a hundred years.

And you can adapt those principles in a non-aggressive way to your business and your marketing comfort level. (But don’t get too comfortable, mind you, because your comfort zone is where dreams go to die, and we actually want results here, right?)

Please note, I’m NOT saying you have to actually mail things to people or use the kind of direct response ads Joe talks about in his story (though that works too), but you can practice direct response marketing principles on your website.

If you click on the link above to read Joe’s story, pay special attention to what he says about the difference between marketing and selling, and his definition of what selling really is. I think you’ll find Joe’s definition of selling comforting.

The Takeaway

Over the years I’ve had several clients who don’t feel comfortable “asking for the sale,” or in some cases, even alluding to the fact they have something for sale.

You probably wouldn’t be surprised to learn that those people make far fewer sales of their products and services than people who know they have to get comfortable with marketing and selling to be successful in business, or act in spite of their discomfort with it.

(By the way, I find it easy as pie to help other people with their marketing, but I’m not that terribly comfortable doing it for myself, despite providing marketing & PR services to my clients for over a decade. But I act in spite of my discomfort, because if there’s one thing I’m wildly passionate about, it’s having a successful business so I never, ever, E-V-E-R, have to go back to work for “the man.”)

That said, I get that Joe Polish’s style may not be right for everyone. I understand the strategies and tactics of other wildly successful marketers I’ve mentioned on this blog before, people like Dan Kennedy, Ben Settle, or John Carlton may be a little too aggressive for your taste.

I get it.

However.

From Polish, Kennedy, Settle, Carlton and other classic marketing mentors, to brilliant marketing types like Naomi Dunford, Ashley Ambirge, Marie Forleo and others – I take what works for me, what I can adapt to my shy-ish, sensitive and creative sensibilities, and leave the rest.

No reason to throw the baby out with the bathwater, as I see it. Instead, I learn and adapt, learn and adapt.

At the end of the day, if solopreneurs and small business owners who are afraid to sell, or think there’s something inherently wrong or sleazy about selling – and therefore resist learning how to effectively market online – would let go of that one very detrimental mindset, they’d be a lot more successful.

And I can say this, because I had to learn this lesson myself in the early days when I was first launching what was then my generic freelance writing business. I fervently wish I hadn’t wasted a year and half and then some working my fingers to the bone doing what was comfortable but wasn’t working, and applied tried-and-true principles of copywriting and direct response marketing instead.

But better late than never, eh?

So my plea to you is, become a student of copywriting and marketing. Even if you don’t learn from me, that is A-OK my friend, but find someone whose teachings and trainings you do resonate with, and learn from them.

Because as Dan Kennedy says, copywriting is the #1 skill to master if you want to increase your income. I wouldn’t be in the business of writing copy for my clients, or helping my clients optimize and improve their current copy, if I didn’t believe that.

In my case, learning from masters like Kennedy, Polish, Settle, Carlton and other copywriting greats has given me a priceless return on my time investment, many times over.

I wish the same for you.

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

By the way, if you’re ready to get one-on-one strategic guidance to help you to write a magnetic website that attracts, engages & sells to your dream clients {without becoming a pro copywriter}, I’ve got something that will help.

It’s not right for everyone, but if you’re interested in the details, you can check them out here:

The Shape Up Your Website Copy to Start Making More Sales 30-Day Fast Start: A Private Writing & Marketing Mentorship

 

If you’re ready to transform your website copy from lackluster to luminous, so it’s more compelling and client-attractive to your target audience and generates more client inquiries and sales this might  be a good fit for you. Click on the link above for details. 

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::

Comments

  1. Kimberly – I LOVE the way you communicate. Those of us who ‘just don’t get’ that having a viable business is way more satisfying than watching it die a pathetic death out of mistaken ideas of politeness are in sore need of clarity. You ROCK. Thank for being someone who offers a realistic POV.

    • Hi Heather,

      Thanks so much for stopping by to comment! And for your very kind words.

      Yep, I think sometimes we need a reality check when it comes to what it takes to have a successful, thriving business, and I include myself in that “we.” 🙂

      Warmly,
      Kimberly

Leave a Reply to Kimberly Cancel reply

*