Archives for September 2018

How to Do Your Own D-I-Y Website Audit to Increase Conversions

website audit to increase conversions

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Question: Do you dream of having a website that does the job it’s meant to do – namely, to serve as your 24-7 salesperson – so you can go about doing your important creative work without having to constantly worry about marketing yourself? 

Having a “web presence” just to make your business seem legit is not the sole, or even the most important, reason your website exists.

Your website needs to make a powerful connection with the buyers and customers you want. It should position you as the obvious choice for your ideal clients. And it needs to get those people excited to take the next step on the path to working with you or buying from you (and that next step needs to be clearly and compellingly laid out).

Your website is ultimately meant to get you clients and customers and sell your products and services. Full stop.

That process might involve three steps or twelve, and it’ll usually start with subscribing to your email list, but at the end of the business day, if you’re in business, the reason your website exists is to generate revenue.

Maybe your website is actually doing a little bit of that right now. If so, great.

Or . . . maybe it’s behaving more like a lazy employee with a bad attitude, who sometimes does a half-assed job of getting you the results you want, and other times does nothing at all.

Ain’t nobody got time for that.

Here’s a simple checklist of questions you can ask yourself to gauge your website’s performance:

:: Is your website connecting with your ideal clients and customers?

:: Is it moving them to take the action you want them to take?

:: Is it conveying your signature marketing message, one that speaks directly to those you wish to work with and serve?

:: Is it crystal clear and uber-easy for potential clients to get all the information they need in just one or two clicks, whether that’s signing up for your email list, requesting a consultation, buying your stuff, or something else?

:: Are you employing tried and true, proven copywriting principles in your web copy? (For example, speaking to one person; using conversational language; addressing your clients’ needs, wants, desires, goals, and interests; using client & customer-focused language rather “I do this” and “I do that” language, and so on. The list, it do go on.)

:: Does your web copy instantly convey what’s unique and different about you and why your ideal clients should do business with you?

:: Does your web copy adequately coach the most important conversion you want on each web page? (Each of your web pages needs to have its own goal, and everything on that page should work towards achieving that goal. An obvious example is your newsletter sign-up or email subscriber landing page; it’s one and only goal is to get subscribers.)

:: Is the “path to buy” on your site clear and straightforward?

What I Look for When I Do Website Reviews

For each web page, I consider the questions above. That starts with an in-depth questionnaire in which my client answers a couple dozen questions about their ideal clients, their marketing message, what’s working with their web marketing and communications, what’s not, their website goals, and so on.

I start by looking at the three most important web pages: the Home page, the About page, and the Services or Work with Me, or whichever page the client sells from.

Here’s a brief checklist of the elements I review:

#1) Tagline: does it clearly convey something unique/special/different that makes the web visitor want to stay on the site and explore, or instantly identify what they’ll find on the website?

For example:

Abstract Art for the Unconventional Collector

Wedding Photography for Punk Rock Brides

Life Coach for Gutsy Entrepreneurs

Minimalist Silver Jewelry for the Style Savvy

#2) A clear call to action on each web page: a clear, specific instruction for what web visitors should do next.

For example:

Visit my gallery here.

Schedule your free consultation today.

Contact me here if you have any questions.

Buy now.

Your call to action will obviously depend on the page it’s on and the #1 thing you’d like your web visitors to do after reading that page. First determine the goal for each web page, then make sure CTA on each page reflects that goal.

#3) Understand your ideal buyer/customer and write web copy that speaks to them – you’re not trying to attract and sell to everybody, only those who fit your ideal buyer or client profile.

#4) Strong headlines on each page that convey a clear and compelling benefit so that the right people (those who love what you have to offer and who can afford it) will want to read the rest of your copy or check out the rest of your website. You want your headlines to be clear, compelling and benefit-driven.

#5) Customer/client-focused web copy/language, i.e. reader-oriented content and conversational one-to-one language throughout website. Talk to one person.

#6) Address objections somewhere – an FAQ page is a great place to do this. Create a page that answers questions your potential buyers or clients typically have about working with you; include anything that could be lingering in their mind as a reason not to buy.

#7) Guarantees/remove risk

#8) Proof elements – like testimonials and reviews, etc.

#9) A clear path to buy. It should be crystal clear what someone who is ready to purchase or move forward to working with you should do next, and it should be very easy for them to select that option and take the next step.

#10) Focus on the three most important pages first – Home page; About page; Products/Services/Work with Me page, or whatever you call the page you sell from.

Hat tip to AWAI (American Writers & Artists Inc.) for the “5 C’s” of effective content:

:: Customer-focused – the content makes it clear you understand your audience

:: Competitive – your content conveys your USP or what I call your “meaningful difference”

:: Clear and easily understood, no confusing industry jargon

:: Conversion optimized – each page indicates what web visitors should do next and helps convert browsers into buyers

:: Consistent – products and web copy & language, etc.,  are consistent across the website

What You Can Expect When You Make These Website Changes

The great thing is, you don’t have to do everything on the list above to start getting better results from your website. Just start somewhere. Take baby steps if you have to, or heck, do a D-I-Y website improvement binge over the weekend. But just get going on this. If you’re getting consistent, quality traffic, your conversions will improve (and even if you’re not getting much traffic right now, more of what you are getting will begin to convert).

I’ve worked hard to get here (and I know I have some advantages as a professional copywriter and web marketing strategist) but I get consistent email inquiries from potential clients on a weekly basis, simply because they landed on my website, liked what they read, and knew what to do next to get in touch with me.

Very often, these are people I’ve never met or had a conversation with. I’ve never had any contact with them at all until they found my website, then reached out to me. Sometimes they got on my email list first, then a few weeks later reached out.

OR (and this always shocks me), landed on my website, read two blog posts and my Work with Me page, then reached out to hire me right then.

These inquiries consistently turn into clients I adore, and many come back to me for additional copywriting projects, marketing strategy, or consulting. Some of those projects are quite large and ongoing for many months, at the kind of investment level that makes it possible for me to do work I love, without doing the client-getting hustle, hustle, hustle all the time.

If that isn’t a simple & low-key way to find great clients and work on projects you love, I don’t know what is. 

And that is the power of using the right language, in the right places, on your website. [By the way, as you can see from my website, it’s FAR from perfect. In fact, it needs a massive upgrade, but I still do just fine.]

So, don’t let anyone ever tell you that you can’t get clients from your website.

Why do I bring up that last bit?

I’ll tell you.

About a year ago, someone who read something I’d written about the power of effective website copy reached out to me to say that some marketing “guru” they follow said no one gets business from their website.

LOL.

I had to laugh (and laugh and laugh), because that’s typically the ONLY way I get new (and repeat) business. I don’t do cold calling, or send email pitches, or go to networking events. (Call me lazy, call me introverted to a fault, but that’s just how I roll.)

Now, to be clear, there’s nothing wrong with any of those methods. I’ve used them all at some point, and they work. And I’ll be happy to use them again if/when I feel inspired to.

But these days, I focus on doing an awesome for my current clients, and replying to email inquiries from potential new clients who find me through my website.

Yes, you absolutely need to get quality traffic to your site as well, but my traffic stats are shamefully low, and I still get great clients. I don’t need hordes of people to find me online, I need the right clients to resonate with my marketing message, then inquire about working together, and they do.

Let me repeat: That is the power of persuasive, compelling copy and a clear, easy-to-follow path to finding the right information, in the right place, on your website.

Want the same results for yourself?

If you KNOW your website could be getting you more clients, customers and sales, and you want it to happen NOW, so you can start getting those PayPal and Stripe notifications sooner rather than later, I invite you to reach out to me about working together.

I’ve got a full, comprehensive website copywriting package that may be just right for you. Or if you’re working with a more limited budget, I also offer a VIP Website Audit & Review, which includes a comprehensive website action plan with customized-for-you copy & conversion recommendations you can implement on your own to start improving your website results ASAP.

Simply reach out to me at Kimberly [at] kimberlydhouston [dot] com, and put “website copywriting package” or “VIP website review” in the subject line, depending on which service you’re interested in. I’ll get back to you within 48 hours during normal business hours. We’ll begin by discussing your project over email, then if moving forward makes sense, we’ll schedule a call to talk about your next best steps.